Contact Us

Contact Us

This form is for BFS BostonSight® PROSE patients, medical professionals, PROSE candidates, and others with questions regarding PROSE treatment. A BFS PROSE patient is one whose current PROSE provider is Boston Foundation for Sight in Needham, MA. This form is NOT intended for questions directed to one of the BostonSight Network clinics or for their patients. If you are an existing patient of, or have questions for, one of the Network Providers, your questions should be directed to that clinic. Click here for contact information for the BostonSight Network clinics. 

If you need to communicate with BFS about a medical issue, please contact the office via phone at 781-726-7337. Doctors and staff cannot respond to medical issues via email.

Please allow at least 2-3 business days for a response. If you contact us in a language other than English there may be a further delay in receiving a reply.

For BFS New Patient Inquiries, please contact New Patient Affairs at 781-726-7501, or use the contact form below.

If you are experiencing problems with your device or have questions about device insertion, removal or cleaning, please see PROSE Treatment Guide: Prosthetic Device Use and Care or our Application and Removal Video series.

For BFS patient emergencies, please see the instructions below the form.

BFS Contact Form

For BFS (Needham, MA) patient emergencies on weekends, holidays or after normal business hours, please call 617-755- 5929. If you are a patient of one of our PROSE provider locations, please visit for contact information for your provider.

If you have a painful, red eye, increased discharge, loss of vision, or you cannot wait for a return phone call, please go to your local emergency room or local eye doctor. Otherwise, please leave your name, phone number and a brief message and someone will return your call. Please note that the patient emergency line is for Boston Foundation for Sight, Needham, MA, patients only. If you are not a BFS patient we will not be able to respond to your call.

Dr. Romeo Chang and Boston Eye Associates patients:
All calls to Boston Eye Associates and Romeo Chang, M.D., should be directed to: 781-726-7333.

Boston Foundation for Sight

464 Hillside Avenue, Suite 205
Needham, MA 02494
Phone: 781-726-7337
Fax: 781-726-7310

Hours of Operation

Mon - Fri: 8:00 am - 5:00 pm

Please note that the below phone numbers are for inquiries to Boston Foundation for Sight in Needham, MA, only. For inquiries to a BostonSight® PROSE Provider other than BFS, see

New Patient Inquiries:

Gillian Fontana - 781-726-7501

Physician Referral Hotline:

For medical professionals only

Device Replacement:

Samantha Cohen - 781-726-7476
PROSE Device Modification Form

Insurance Pre-Authorization:

Loren Stead - 781-726-7435

Billing and Insurance Claims:

Lynn Carter - 781-726-7505

Clinical Case Management:

Sheila Kelly - 781-726-7508

BFS Patient Emergencies:

Weekends, holidays, after hours

Boston Eye Associates:

Romeo Chang, MD - 781-726-7333